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Serving those who served

Serving those who served

HopeWay provides specialized treatment for Veterans living with PTSD and related mental health issues. Our goal is to reduce the rate of suicide for our nation’s heroes and provide them with the support and treatment they need to live healthy and fulfilling lives.

Program Overview
About Our Veterans Mental Health Services

About Our Veterans Mental Health Services

HopeWay offers evidence-based treatment for Veterans struggling with PTSD and other mental health challenges through individual psychiatric and therapeutic care, group therapy and a variety of integrative therapies.

Evidence-Based Treatment will Include:

Evidence-Based Treatment will Include:


Insurance Information:

Insurance Information:

VA Community Care Provider and currently in-network with:

  • Aetna
  • Blue Cross and Blue Shield of North Carolina (and its affiliates)
  • Carolina Behavioral Health Alliance
  • Cigna Behavioral Health 
  • Magellan
  • MedCost
  • United Behavioral Health 
Housing Available, if needed

Housing Available, if needed

  • 6 bedroom / 6 bath Veterans house on campus
  • Partnership with a local hotel
  • Local Veterans can sleep at home
Veterans Mental Health Testimonial

Inquiry Form

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Too many veterans still battle untreated mental illness. Even with robust VA services, around 40% of Veterans never go to a VA at all, and most non-VA civilian psychiatrists and therapists do not specialize in Veteran’s mental health. This is where HopeWay can help. As U.S. citizens, we owe it to our brave Veterans to get them the care they need.

(Buyck, 2019)

View Outcomes Report


Frequently Asked Questions

1. How does the VA Community Care Provider process work? 

The MISSION Act allows Veterans to request to be seen by a community provider outside of the VA. There are six criteria that can qualify a Veteran to receive community care. Veterans only need to meet one of these to be eligible. View criteria here.


2. How much does treatment cost for the Veteran?

For Veterans using the VA Community Care program, VA benefits cover the cost of treatment. For Veterans using private insurance, the cost is dependent on each individual insurance plan. Some Veterans need to or choose to pay out of pocket. Veterans who are paying out of pocket are encouraged to apply for financial assistance, and eligibility is determined through an application process.


3. What is the typical length of stay for a Veterans treatment program?

The average length of stay is 4 – 6 weeks.


4. What is the difference between the Partial Hospitalization Program (PHP) and Residential Treatment Program for Veterans?

The Residential Program is 24/7 care. The residential wing consists of 36 private bedrooms and bathrooms with community living spaces and outdoor gathering areas. Since opening, the majority of Veterans have been clinically appropriate for and preferred the Residential Program.

The PHP is 5 days a week from 9:00 – 4:00 so Veterans leave when programming is over in the afternoon. Veterans in PHP would need to either live in the Charlotte region or be comfortable in temporary housing. HopeWay has a partnership with a local hotel or the Veteran can find lodging on their own.

Both programs include a similar schedule including weekly appointments with a psychiatrist, individual and group therapy and integrative therapies.


5. What is the clinical model of care?

HopeWay’s Veterans Program includes evidence-based therapies and treatment modalities. We offer all three of the most evidence-based trauma therapies including EMDR, Cognitive Processing Therapy and Prolonged Exposure Therapy. The therapist and Veteran will decide the most appropriate modality based on the Veteran’s symptoms, history, and goals. Each Veteran meets weekly with a psychiatrist and therapist who specializes in Veteran mental health. Along with individual appointments, Veterans participate in robust group and integrative therapies (art, music, horticulture, health & wellness, recreation, pet therapy and meditation). 

HopeWay stands as one of the more robust residential psychiatric programs I have seen, and the Veteran population in North Carolina is growing. As someone whose professional career is focused on military and Veterans mental health, the expansion of HopeWay’s program to help this population is exciting. I am extremely humbled and grateful HopeWay chose me to lead this initiative.

- Justin Johnson, MD
Director of Veteran Services

Justin Johnson, MD <br>Director of Veteran Services