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Info For Healthcare Providers

HopeWay serves as a trusted partner for healthcare professionals seeking effective treatment options for their clients. Whether you're referring individuals in need of immediate support or building a network of reliable resources for future care, we are committed to working alongside you to ensure the best outcomes.
Admissions Form

A Trusted Partner in Mental Health Care

At HopeWay, we collaborate closely with referring providers to deliver compassionate, individualized mental health treatment. Our goal is to support your client’s healing while maintaining continuity of care.

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Meet The Outreach Team

Emily Zuyus

Director of Outreach

Serves Asheville, South Carolina, South Charlotte

Jared Arceo

Outreach Specialist

Serves as Veterans & First Responders Liason

Mark Sullivan

Outreach Specialist

Serves Chapel Hill, Durham, Eastern North Carolina, and Raleigh

Lindsay Stuart

Outreach Specialist

Serves Fayetteville, Greensboro, North Charlotte, Wilmington, Winston-Salem

HopeWay is an in-network, physician led mental health treatment facility.
We are partnered with the following insurance companies:
Aetna
Blue Cross and Blue Shield
Carolina Behavioral Health Alliance
Magellan
MedCost
United Behavioral Health

HopeWay is a VA Community Care provider under the MISSION Act. Our Admissions page includes our client handbook, sample schedules and a FAQ document.

To report/file a (1) client safety event, (2) client concern, (3) family concern (4) community concern, and/or (5) complaint/grievance, please, contact HopeWay, North Carolina Division of Health Services Regulation, and/or the Joint Commission.
If you are in crisis, please call the Suicide Prevention Lifeline

2023 Outcomes Report

HopeWay is all about people, and yet, numbers and statistics help us deliver extraordinary care.

Frequently Asked Questions

How does HopeWay work with local and national community providers?

HopeWay believes that excellent coordination of care with a client's external providers will enhance treatment while at HopeWay, as well as help sustain progress made post-discharge. If you refer a client to us, we will:

  • Attempt to gather pertinent clinical information from you to broaden our understanding of your client
  • With the client's permission, and in ways that meet your need, consult with you while your client is in treatment at HopeWay
  • With the client's permission, release any other relevant information to you at the time of discharge to enhance your ability to continue focusing on gains made during treatment at HopeWay.

What does a Client Care & Medical Records Coordinator do?

Our Client Care Coordinators work with all of our clients to ensure they have the supports necessary to sustain and enhance treatment progress when they leave HopeWay. This includes setting up initial aftercare appointments. If a client did not have a therapist, psychiatrist or other medical provider prior to receiving treatment at HopeWay, we will connect them to professionals who have the expertise and services that best meet the client's needs. We encourage community providers to meet with our Outreach Specialists so that we can better understand your area(s) of expertise, the array of services you provide, and your availability. 

What is the average length of stay?

The average length of stay varies by program and is influenced by each client’s unique needs and treatment plan.

Adult Programs

  • Residential: 53 days
  • Partial Hospitalization Program (PHP): 52 days
  • Intensive Outpatient Program (IOP): 60 days

Teen Programs

  • Teen Mental Health: 46 days (~6.5 weeks)
  • Teen Eating Disorder Program: 81 days (~12 weeks)

 

Young Adult Eating Disorder Program: 68 days (~10 weeks)