A Trusted Partner in Mental Health Care
At HopeWay, we collaborate closely with referring providers to deliver compassionate, individualized mental health treatment. Our goal is to support your client’s healing while maintaining continuity of care.
Meet Our Outreach Team
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Emily Zuyus
Director of Outreach
Serves South Charlotte, the Midlands and Lowcountry of South Carolina
Dawn Ward, LCMHC, SEP
Regional Outreach Liaison
Serves Gaston County, Western North Carolina, and Upstate South Carolina
Mark Sullivan, MSW
Outreach Specialist
Serves the Triangle (Raleigh, Durham, Chapel Hill), Fayetteville and Pinehurst, and Eastern North Carolina
Lindsay Stuart
Outreach Specialist
Serves North Charlotte, the Triad (Greensboro, Winston-Salem), and Wilmington
Referral Process
HopeWay is an in-network, physician led mental health treatment facility.
We are partnered with the following insurance companies:
HopeWay is a VA Community Care provider under the MISSION Act. Our Admissions page includes our client handbook, sample schedules and a FAQ document.
Hear From Our Referring Partners
- Lake City Psychiatry
- Dr. Jeff Marcino
- Aarti Kapur, MD, Adult Psychiatry
Frequently Asked Questions
HopeWay believes that excellent coordination of care with a client's external providers will enhance treatment while at HopeWay, as well as help sustain progress made post-discharge. If you refer a client to us, we will:
- Attempt to gather pertinent clinical information from you to broaden our understanding of your client
- With the client's permission, and in ways that meet your need, consult with you while your client is in treatment at HopeWay
- With the client's permission, release any other relevant information to you at the time of discharge to enhance your ability to continue focusing on gains made during treatment at HopeWay.
Our Client Care Coordinators work with all of our clients to ensure they have the supports necessary to sustain and enhance treatment progress when they leave HopeWay. This includes setting up initial aftercare appointments. If a client did not have a therapist, psychiatrist or other medical provider prior to receiving treatment at HopeWay, we will connect them to professionals who have the expertise and services that best meet the client's needs. We encourage community providers to meet with our Outreach Specialists so that we can better understand your area(s) of expertise, the array of services you provide, and your availability.
The average length of stay varies by program and is influenced by each client’s unique needs and treatment plan.
Adult Programs
- Residential: 53 days
- Partial Hospitalization Program (PHP): 52 days
- Intensive Outpatient Program (IOP): 60 days
Teen Programs
- Teen Mental Health: 46 days (~6.5 weeks)
- Teen Eating Disorder Program: 81 days (~12 weeks)
Young Adult Eating Disorder Program: 68 days (~10 weeks)
HopeWay is committed to continuity of care beyond discharge. Our team coordinates aftercare planning for all clients, including scheduling initial appointments and connecting clients with appropriate outpatient providers.
If a client does not have an established therapist, psychiatrist, or medical provider, we work to connect them with clinicians whose expertise and services best meet their needs.
We value relationships with community providers and welcome the opportunity to learn more about your services and areas of expertise. Because aftercare planning is individualized, referrals are based on each client’s clinical needs, preferences, and insurance coverage.
Contact your Outreach Liaison if:
- You want to learn more about HopeWay’s programs
- You would like to schedule a tour or staff presentation
- You have a potential referral and want to discuss next steps
- A client or family has questions but is not yet ready to contact Admissions
- You’re unsure which HopeWay program or level of care may be appropriate
Contact Admissions if:
- You are ready to refer a client
- A clinical assessment is needed
- You are following up on an active referral