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Admissions Counselor

Department: Admissions


  • Must be working towards clinical provisional licensure or have an active license i.e. LCSW, LCMHC, LCAS
  • Master’s degree in a relevant human services field such as Social Work, Counseling, Psychology, or Marriage and Family Therapy from an accredited school of graduate education required
  • 2-4 years of experience working in a behavioral health and/or substance abuse treatment setting preferred

Position Overview:

The Admissions Counselor coordinates the pre-admission process by conducting clinical assessments with potential clients to determine appropriateness for admission to HopeWay.


  • Provides telephonic clinical services by screening potential clients, gathering collateral information from providers and family members/loved ones
  • Gathers all necessary clinical documentation for referrals to HopeWay programs to allow for clinical determinations as to the appropriateness of potential admissions to all levels of care
  • Reviews clinical documentation on all referrals with the Director of Admissions and/or Medical Director
  • Completes face-to-face or telephonic Biopsychosocial assessments with individuals presenting for admission to a HopeWay program
  • Provides ongoing communication regarding the status of the referrals to the referring parties
  • Communicates alternative treatment options to referring parties when the client is not appropriate for admission to a HopeWay program
  • Gathers necessary insurance information to request verification of benefits while working in partnership with Orbit (third billing company) and the Finance Team
  • Develops and maintains accurate documentation through the use of Salesforce to work collaboratively with marketing and business development and the Outreach Team
  • Maintains up to date certifications in CPI, HIPPA, Relias trainings, First Aid and Basic Life Support
  • Maintains North Carolina state licensure training requirements

To read the full job description, click here

Compensation & Benefits:

We offer a 401K, as well as Medical, Dental, and Vision for regular, full-time positions.

About HopeWay:

HopeWay is a not-for-profit organization that provides best practice mental health care and education for adults and their families. We are located in Charlotte, NC.

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