Criteria for Admission - Teen Mental Health PHP

Applicants seeking admission to the teen mental health PHP must be 12 – 17 years old, and have a primary mental health diagnosis including:

  • Depressive Disorders
  • Bipolar and Related Disorders
  • Anxiety Disorders
  • Trauma and Stressor-Related Disorders
  • Attention-Deficit/Hyperactivity Disorder
  • Substance Use Disorders with a Primary Psychiatric Diagnosis

Admissions Process:

  • Call the Admissions Department at 1-844-HOPEWAY or submit an inquiry form via the website.
  • Our Admission Specialists will provide general information about our program and conduct a clinical assessment with the adolescent as well as an interview with the potential client’s parents or guardians. This will help us determine if the program can effectively meet the individual’s needs. If psychological or psychoeducational testing has previously been completed, those records will need to be reviewed by your Admissions Specialist. 
  • We will provide you with the Insurance Verification Form to complete that allows us to check insurance benefits and link you to one of our Financial Specialists who can answer any questions you may have regarding the financial aspects of service.
  • Once you complete the Insurance Verification Form and copy both sides of your insurance card, you can submit the documents to your Admissions Specialist. 
  • Lastly, our psychiatrist will complete a psychiatric consultation and the adolescent will admit the following program day.

The speed of the admissions process varies based on individual circumstances and current program availability, but all efforts are made to have this process be smooth, efficient, and ensure that HopeWay is the best facility to meet each person's needs. To meet the admissions team, click HERE.

We look forward to working with you!

Insurance Information:

Insurance Verification Form

HopeWay is an in-network mental health treatment facility. We are partnered with the following insurance companies:

  • Blue Cross and Blue Shield of North Carolina (and its affiliates)
  • Carolina Behavioral Health Alliance
  • MedCost
  • United Behavioral Health

We are in the process of becoming in-network with other major insurance carriers. For more information, please contact the Admissions team. 

Regardless of your insurance provider, we strive to receive authorization for services and reimbursement for all levels of care from your insurance company. We also have a financial assistance program for qualifying private pay clients.

During the admissions process, Financial Specialists will discuss insurance benefit information and the financial aspects of our programs with you. Lastly, HopeWay is not a Medicaid or Medicare contracted provider.

Exclusionary Criteria

Applicants seeking admission to HopeWay's Teen Mental Health PHP will not be admitted if the following are present:

  • The need for a higher level of care or acute hospitalization (which may include acute suicidal, homicidal or self-injurious behaviors or active psychosis or mania);
  • The individual has a medical condition that cannot be adequately treated in our setting; 
  • The individual has a primary diagnosis of Conduct Disorder, Oppositional Defiant Disorder, Intermittent Explosive Disorder, or the individual has displayed ongoing violent behavior towards oneself, others, or property;
  • The individual has a diagnosis of Intellectual Developmental Disorder;
  • The individual has a primary diagnosis of Autism Spectrum Disorder, Substance Use Disorder, or Eating Disorder;
  • The individual has significant resistance or unwillingness to engage in the program.


Client Handbook