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Client Care & Medical Records Coordinator

Department: Medical/Nursing


  • Associate’s degree preferred; high school diploma or equivalence required.

  • Experience in a health and human services field with specialized training/experience in the area of mental health preferred.

  • Experience working with clients, support groups, business development representatives, community providers, and referral sources required.

  • One to three years of health information management experience (i.e., EHR or paper medical record system) in an inpatient or outpatient psychiatric program or acute hospital setting.

  • Credentialed as a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA), through American Health Information Association (AHIMA) or completion of an approved Health Information/ Medical Record Certificate Program preferred. 

Position Overview:

The Client Care & Medical Records Coordinator is responsible for: 

  1. Scheduling and coordinating clients’ community aftercare appointments and ensuring clients have a clear and precise understanding of his/her/their scheduled aftercare appointments upon completion of his/her/their treatment at HopeWay.

  2. Assists providers with the completion of special forms (e.g., SDI, LDI, FMLA) and other documentation (e.g., letters for work or school) for clients;

  3. Identifying and finalizing (in conjunction with the treatment team) aftercare services for all clients participating in any level of care with the goal of sustaining and enhancing gains made during treatment at HopeWay.

  4. The maintenance, storage, processing, and releasing of all medical records and EHR data. This involves performing a variety of clerical and technical duties associated with the management and oversight of a program's medical records including, but not limited to: assembling, analysis, release of information, data processing, collection, reconciliation and preparation of reports in a manner consistent with medical, administrative, ethical, legal and regulatory requirements of a mental health care system. 

To view the full job description, click here.

Compensation & Benefits:

We offer a 401K, as well as Medical, Dental, and Vision for regular, full-time positions.

About HopeWay:

HopeWay is a not-for-profit organization that provides best practice mental health care and education for adults and their families. We are located in Charlotte, NC.

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