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Certified Nursing Assistant

Department: Adult Mental Health Treatment: Medical/Nursing


  • Bachelor’s degree in a human services related field preferred
  • Minimum of two years of experience working in a behavioral health/psychiatric care setting preferred.
  • CMA (AAMA) Certification/Recertification Examination administered by the Certifying Board of the American Association of Medical Assistants.
  • Current American Heart Association or American Red Cross Basic Life Support (BLS) certification or ability to obtain certification before start date.
  • Current American Heart Association or American Red Cross First Aid certification or ability to obtain certification before start date.
  • Current verbal de-escalation training/certification or ability to obtain certification before start date
  • Valid North Carolina or South Carolina driver's license.

Position Overview:

The Certified Nursing Assistant is responsible for assisting the Registered Nurse and/or Licensed Practical Nurse in meeting the needs of clients who experience psychiatric and/or substance use disorders.


  • Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
  • Educates patients by providing medication and diet information and instructions; answering questions.
  • Completes records by recording patient examination, treatment, and test results.
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
  • Maintain patient confidentiality and protects operations by keeping patient care information confidential.
  • Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, and The Joint Commission standards.
  • Observes, reports, and documents signs and symptoms or changes in patient behavior and/or mental state to other members of the treatment team including nursing, the client’s primary therapist, and the client’s attending physician
  • Intervenes quickly and appropriately utilizing effective verbal de-escalation skills and follows proper procedures in the event of behavioral emergencies
  • Monitors and ensures that clients follow HopeWay Foundation program guidelines.

To view the full job description, click HERE.

Compensation & Benefits:

Non-exempt position. We offer a 401K, as well as Medical, Dental, and Vision for regular, full-time positions.

About HopeWay:

HopeWay is a not-for-profit organization that provides best practice mental health care and education for adults and their families. We are located in Charlotte, NC.

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